Privacy Policy
Effective Date: August 12, 2026
Last Updated: August 12, 2026
Dr. Poo Sanitation Solutions (“Dr. Poo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you when you visit trustdrpoo.com, request or receive our services, communicate with us, or otherwise interact with our business.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through our website.
1. Information We Collect
We may collect the following categories of information:
Information You Provide
- Contact information, such as your name, telephone number, email address, mailing address, and service address.
- Service information, such as the type of septic service requested, property details, appointment preferences, photographs, service history, and information you provide about your septic system or property.
- Communications, including information contained in emails, telephone calls, text messages, website inquiries, reviews, survey responses, and other communications with us.
- Transaction and billing information, such as estimates, invoices, payment status, and records of services purchased. If payment information is submitted through a third-party payment processor, that provider processes the payment information under its own privacy policy and terms.
- Financing information that you choose to submit to a third-party financing provider. Financing applications, credit decisions, and related sensitive financial information are handled by the applicable financing provider under its own privacy policy and terms.
Information Collected Automatically
When you visit our website, we and the companies that support our website may automatically collect certain technical and usage information, including:
- Your Internet Protocol address;
- Browser type, device type, and operating system;
- Pages viewed, links clicked, referring website, and the date and time of your visit;
- General geographic location derived from your IP address; and
- Cookie identifiers and similar technical information.
We may use cookies, pixels, analytics tools, server logs, and similar technologies to collect this information. You can control cookies through your browser settings, although disabling cookies may affect how certain website features function.
Information From Other Sources
We may receive information from appointment scheduling platforms, payment processors, financing providers, advertising or analytics providers, social media platforms, referral partners, public sources, and other service providers when permitted by law.
2. How We Use Information
We may use personal information to:
- Respond to questions, estimate requests, and service inquiries;
- Schedule, provide, manage, and follow up on septic services;
- Communicate about appointments, technician dispatch, service updates, billing, payments, and job completion;
- Prepare estimates, process transactions, maintain service records, and provide customer support;
- Connect customers with financing options when requested;
- Send service-related text messages or emails when you have provided the required consent;
- Request feedback and administer customer satisfaction surveys;
- Operate, maintain, analyze, secure, and improve our website and services;
- Detect and prevent fraud, misuse, security incidents, or other harmful activity;
- Comply with legal, licensing, accounting, tax, insurance, and regulatory requirements; and
- Protect the rights, safety, property, and interests of Dr. Poo, our customers, our employees, and others.
3. Cookies and Website Analytics
Our website may use cookies and similar technologies that are necessary for website functionality, help us understand website traffic, remember preferences, measure marketing performance, and improve the user experience. Some cookies may be placed by third-party service providers.
Most web browsers allow you to delete or block cookies through their settings. Your browser may also offer privacy controls such as “Do Not Track” or Global Privacy Control. Because there is not one uniform industry standard for every browser-based signal, our website will respond to such signals when required by applicable law.
4. How We Disclose Information
We may disclose personal information in the following circumstances:
- Service providers: We may provide information to vendors that help us operate our business, such as website hosting companies, customer management and scheduling platforms, communications providers, payment processors, analytics providers, IT support providers, insurers, and professional advisers.
- Financing providers: At your request, we may direct you to or share necessary information with a financing provider. Information submitted as part of a financing application is governed by that provider’s privacy policy.
- Legal and safety purposes: We may disclose information when reasonably necessary to comply with law, legal process, court orders, regulatory requests, licensing requirements, or to protect people, property, rights, and safety.
- Business transactions: Information may be transferred as part of a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, subject to applicable law.
- With your direction or consent: We may disclose information when you direct us to do so or provide consent.
We do not sell or rent customer contact information to third parties for their own direct marketing. We do not share mobile telephone numbers, SMS opt-in information, or text-message consent with third parties or affiliates for their own marketing or promotional purposes. We may share this information with vendors that help us deliver text messages and customer communications on our behalf, but only as necessary to provide those services.
5. Text Messages and SMS Communications
If you provide your mobile number and agree to receive text messages from Dr. Poo, we may send messages related to estimates, appointment confirmations, reminders, technician dispatch, service updates, billing, job completion, customer support, and surveys.
- Consent to receive text messages is not a condition of purchasing goods or services.
- Message frequency varies.
- Message and data rates may apply.
- You may opt out at any time by replying STOP to a text message.
- For assistance, reply HELP or contact us using the information at the end of this policy.
After you opt out, we may send one final message confirming your request. Opting out of text messages does not prevent us from contacting you through another method when necessary to provide requested services, address an active account or transaction, respond to you, or comply with law.
6. Third-Party Websites and Services
Our website may link to third-party websites or services, including online scheduling, payment, financing, review, mapping, and social media platforms. We do not control the privacy practices of those third parties. Information you provide directly to a third party is governed by that third party’s privacy policy and terms. We encourage you to review those policies before submitting personal or financial information.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain customer and business records, satisfy legal, tax, accounting, licensing, warranty, insurance, and contractual obligations, resolve disputes, enforce agreements, and protect our legitimate business interests. Retention periods vary depending on the type of information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use care when transmitting personal information online.
9. Your Privacy Choices
You may contact us to:
- Ask what personal information we maintain about you;
- Request that inaccurate contact or account information be corrected;
- Request deletion of personal information, subject to legal and legitimate business retention requirements;
- Withdraw consent for optional communications;
- Opt out of marketing emails by using the unsubscribe link provided in the message; or
- Opt out of text messages by replying STOP.
Depending on where you live and which privacy laws apply, you may have additional rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain types of data processing. To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right provided by applicable law.
10. Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, when appropriate, delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations. The revised policy will be posted on this page with an updated “Last Updated” date. Your continued use of the website after an updated policy is posted indicates your acknowledgment of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, contact us at:
Dr. Poo Sanitation Solutions
2107 New Berlin Road
Jacksonville, Florida 32218
Mailing Address: P.O. Box 6584, Jacksonville, Florida 32236
Phone: 904-727-0000
Email: info@trustdrpoo.com